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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q45-Q50):
NEW QUESTION # 45
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.
- A. The determination rules have been configured, but not activated.
- B. A workflow rule was not scheduled to trigger the determination.
- C. Service Level Agreements are not configured in fine-tuning.
- D. Service Level Agreements are not activated as a service.
Answer: A,D
NEW QUESTION # 46
Which attribute can you assign to a warranty?
- A. Registered products
- B. Non-covered categories
- C. Dates
- D. Duration
Answer: D
NEW QUESTION # 47
Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.
- A. Mark as unread
- B. Escalate
- C. Handover
- D. Delete
- E. Summary
Answer: A,B,E
NEW QUESTION # 48
Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.
- A. Assignment to an organizational unit
- B. Access restriction
- C. Employee
- D. User ID
Answer: C,D
NEW QUESTION # 49
What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.
- A. Define case types and assign responsible teams and employees.
- B. Set up rule(s) for case routing to teams.
- C. Set up rules with BRF+.
- D. Set up rule(s) for case routing to employees.
Answer: B,D
NEW QUESTION # 50
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