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EXIN ITIL Foundation (V4) Sample Questions (Q300-Q305):
NEW QUESTION # 300
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
- A. Service request management
- B. Deployment management
- C. Service configuration management
- D. Change enablement
Answer: A
NEW QUESTION # 301
WhatBESTdescribes the value of service operation to the business?
- A. It defines the control of service assets and configurations
- B. It ensures IT services are continuously aligned to business requirements
- C. It reduces the duration and frequency of service outages
- D. It supports the creation of a portfolio of quantified services
Answer: C
NEW QUESTION # 302
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?
- A. Incident management
- B. Service request management
- C. Change enablement
- D. Service level management
Answer: B
NEW QUESTION # 303
What is the purpose of the 'problem management' practice?
- A. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
- B. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- C. To protect the information needed by the organization to conduct its business
- D. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
Answer: D
NEW QUESTION # 304
What should be documented as part of every process?
- A. The service owner, service level agreement and set of process procedures
- B. The process owner, process policy and set of process activities
- C. The service manager, service contract and set of work instructions
- D. The policy owner, operational level agreement and set of process steps
Answer: B
NEW QUESTION # 305
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